FAQ
Our dedicated team tries to make the car rental process as simple as possible. Frequently asked questions and answers provide clear information regarding rental processes, will it be vehicle hire, booking, insurance or special services.
You can find the answers you are looking in FAQ section. In case our answers do not cover your questions do not hesitate to contact us by phone or email. Our team will be happy to assist you.
Telephone: +995 557 02 33 00; +995 591 19 19 23
Email: inforoyalcarrent@gmail.com
Rental Terms
1. The provisions envisaged in this document represents the compulsory conditions for the rental purposes between the Lessee and Lessor; It is an integral part of the inspection act signed between the Parties and shall be considered together with the inspection act;
2. Only the authorized person by the inspection act or other appropriate person car drive the vehicle;
3. Vehicle should be returned to the agreed date and time, in the same condition as it was delivered.
4. The “Lessee” is responsible for the payment of all expenses related to the operating (using) of the vehicle during the period when he/she was directly benefiting from (using) this vehicle. (These costs include fuel, violation of traffic rules and any other expenses which are not expressly stated in this Agreement, however arising out by using of the rental object).
5. In any situation, which refers due to damage against “ Lessor” in accordance with using of the rented Vehicle (including but not limited to: car accident, car theft, etc.) immediately, at any time of day and night notify the “Lessor” about such situation by calling the following telephone number: + 995_591191923 and/or by calling to insurance company in the following telephone number + 995 557 023 300
6. The Lessee is obliged to strictly protect and follow the traffic rules; At the same time Lessee is obliged to use the Vehicle on the section of paved roads only; it is prohibited to operate the vehicle in the Inaccessible Area.
7. The Vehicle is transferred to the Lessee in a satisfactory condition, technically suitable for operating and using during the rental period, with the appropriate Insurance; thus, the Lessee, confirms, that the insurance does not exempt it from using the rental item with the proper rules of exploitation.
8.After signing the contract and taking the car, the Company reserves the right, in case of early return request of the vehicle from the client, if the clients has some honorable reason, charge the client the certain amount from the cost he/she has paid due to covering state taxes and the cost of unreasonable waiting of the car, for inadmissibility of other bookings for that particular vehicle for the period of Clients booking.
9. Lessor is obliged to provide any relevant information to the Lessee at any time (day and night) and /or provide the necessary assistance according to the rental conditions and using the rental object;
10. The rental price defined by the inspection act includes all the taxes provided by Georgian Legislation. The official exchange rate of the currency set by the National Bank of Georgia on the payment date will be used for the payment purposes. Payments are to be made in advance, prior to the transfer of the rental item. In addition, Cash received as a deposit (if any) shall be returned to the Lessee as soon as a rental item is returned, to the Lessor; except the situation when there exists violation of the terms of this Contract and / or the rental object is damaged by the Lessee.
11. All the issues that are not regulated under this document and/ or may arise between the parties will be settled in accordance with Georgian Legislation. All disputes arising from this Agreement shall first and foremost be settled by negotiations between the parties. Should the parties fail to reach an agreement, the disputes shall be settled in court, according with the Georgian legislation. Court ruling of the first instance (including the payment order) shall be subject to immediate execution under Article 268.1 1 of the Civil Procedural Code of Georgia.
12. By signing the present document, parties agree that transfer and the return date of the vehicle (rental object) are the same dates, as specified in this Contract (clause A.2); herewith, any change and/or any additional agreement about the terms of this Contract, shall be made in writing; hereby, Lessee confirms, that he/she was transferred the Vehicle on the date specified in the present document and in the inspection act.
13. Operation of the vehicle transport is the authority of the Lessor and lack of use and/or delayed use of the vehicle transport shall not lead to the refusal to pay the agreed rental fee or to a reduction of the rental fee, nor to any change in the due dates of payment. For purposes of the present Agreement it shall be assumed that the Lessee shall start using the vehicle transport at the moment of the present document and the inspection act.
14. If at the time of return it is identified that the vehicle transport is damaged, namely if a defect/harm is incurred, which was not mentioned in the inspection act signed by the parties and/or in case of loss the Lessee did not inform the Lessor imediatly about it, the Lessee shall have the obligation to compensate the Lessor for any expenses and damages caused by it.
15. Conditions set forth in the present document are valid upon the signing (from the moment of transferring the vehicle to the Lessee) until delivering it back to the Lessor.
16. Lessor is obliged to provide another car to client, while the vehicle has a technical problem. In case of termination of renting the vehicle by the Lessee, the Lessee shall not get a refund of the rental fee, if the rented Vehicle is in a good exploited condition and/or in case of technical breakdown of the car, client refuses to accept another car by the Lessor.
17. Lessor is obliged:
To ensure the fulfillment of the terms set forth in the present document and in the inspection act and the right of the Lessee to use the rental property.
18. Lessee is obliged to:
Use the vehicle transport according to the defined purpose.
Consume no alcoholic beverages and/or fall under impact of no narcotic substances while driving.
Transfer the vehicle transport to no third party, including the following (not an exhaustive list):
a) minors
b) individuals without driving license;
c) individuals under the influence of alcoholic beverages and/or narcotic substances.
Adhere to the traffic rules.
Shall not breach the legislation of the country, where the vehicle transport is driven
Immediately notify the Lessor if the vehicle transport is damaged;
Protect the vehicle from damage and keep it safe;
Compensate to the Lessor if upon the return of the vehicle transport any damage is identified and/or harm has been incurred.
19. By signing the present Agreement the Lessee hereby assures and confirms that presented Driving License is not forfeited and has no less than 6 month history of driving a vehicle transport; At the same time is capacitated, 21 years old, and has full authority to convene the present document and inspection act;
21. The Lessee shall compensate any damage incurred by his/her failure and/or inadequate execution to honor the obligations assumed under the present Terms and Inspection Act.
22. The Lessee agrees to return the vehicle with the same amount of fuel as indicated; Failure to meet this obligation Lessee will be required to pay the proportional amount (cash) of the reduced fuel.
23. The vehicle will be transferred to the Lessee with an appropriate insurance. Which implies compensation with the full insurance package for any negligence against the vehicle by the Lessee and / or for any damage by the third party. The Lessee is obliged to notify the Lessor immediately for any loss, and not to move the car out of the accident place without reference of the authorized person
In Georgia you have to be at least 21 years of age and hold license for a minimum of 6 month.
A valid driver's license for all named drivers, valid for a minimum of 6 months is a must. Driver's licenses printed in non-Roman alphabet (Arabic, Chinese, Cyrillic, etc.) must be accompanied by an international driver's license. Any driver's license originating from countries not part of the international driver's license treaty must also be accompanied by an official translation.
Secondary form of identification such as a passport or ID card might also be necessary.
We provide all basic methods of payment (credit cards, cash payment, bank transfer). Deposit is not required.
Most Royal Car Rent reservations are confirmed within minutes after making payment. If your reservation is not confirmed within 24 hours or you are making a last minute reservation (pick up within the next 48 hours) we strongly suggest you to contact our reservations centre on: +995 557 02 33 00 or +995 591 19 19 23; inforoyalcarrent@gmail.com
Royal Car Rent has no cancellation fee 48 hours prior to the reserved rental start date. As for changing reservation details we will try all possible options
Yes, you have to inform us minimum 24 hours in advance. Additional fee will apply.
All rentals are charged based on a 24 hour billing period. Only when a rental exceeds a cycle of 24 hours will any additional day(s) charge apply.
If you are late/early with your rental vehicle, please give a call to our Reservations department. We will be happy to advise you with further options.
You can only transport pets in special transportation cages.
We operates on a strict non-smoking policy in all of our vehicles. We will enforce a special cleaning charge to the renter if a returned vehicle requires special treatment to remove any evidence of smoking.
Yes, generally our customers have travel insurances. Which insurance you use is totally up to you. Regarding rental cars they are 100% insured.
The renter of the vehicle is solely responsible for any traffic offense fines and related administration fees incurred during their rental period..
Yes, but the additional driver must be listed on the rental contract. The second driver must also provide their valid driving license for inspection before becoming a named driver on the rental and this can be done at our office throughout the rental period
Yes, you can both pick up and return your car at your selected location within the city area you rent a car. You have to inform us minimum 24 hours in advance. Additional fee will apply
No, at the time of booking the drivers name must be provided along with the credit card used for payment. The name listed on the credit card used must also match the driver’s name.
You should return the car with the same amount of fuel it had when you took it.
Call us on Contact Centre at: +995 557 02 33 00 or +995 591 19 19 23 and we will provide you with directions.
Note: in case of accident do not move your car until police arrives; otherwise insurance will not be valid
Call or e-mail us:
Telephone: +995 557 02 33 00; +995 591 19 19 23
Email: inforoyalcarrent@gmail.com
We will do everything possible to fullfill your request.
You need to request this at time of reservation. Otherwise call us on Contact Centre at: +995 557 02 33 00 or +995 591 19 19 23 minimum 24 hours in advance and we will prepare documents necessary to cross the border of the country. For extra services additional fees apply.
You can get contract and car insurance details on the following link:
http://www.geocarrent.ge/rental-terms.html
Call or e-mail us:
Telephone: +995 557 02 33 00; +995 591 19 19 23
Email: inforoyalcarrent@gmail.com
Anyone who wants to lease a vehicle must have a valid driving license.
Our customers always receive benefits with our company. Current benefits include unlimited mileage, discount on Gulf Petroleum and special discounts packages.
In the technical document of the car.
Royal Car Rent has its own servers and guarantees the security of data transmission and storage. Transmission is protected by encryption of SSL and data are decoded at the arrival to the company’s server.
Website link: http://www.geocarrent.ge/
Telephone: +995 557 02 33 00; +995 591 19 19 23
Email: inforoyalcarrent@gmail.com